100% Money-Back Guaranteed
Get your order or 100% refund
Are you happy 
with your purchase?
Ubuy has its own Money Back Guarantee Policy that applies to the majority of purchases made across its platform.
If you are not satisfied with the product you received, which includes receiving a damaged, defective, or incorrect item, we will issue full refund. To initiate a refund request, please contact Ubuy. You will receive additional UCredits (up to 20 UCredits) in your Ubuy customer account once Ubuy accepts your request and the process gets initiated (T&C apply).
Terms & Conditions -
In What Circumstances Can a Buyer Be Considered Eligible for a Refund?
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The product should be damaged, defective or wrong. The customer should notify the assigned courier company within 3 days of delivery in case of a damaged product. For other concerns, the return window is open for 7 days.
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The return process & procedure will be followed as per our return policy. Please click the below link to check our return policy.
Visit Ubuy Return Policy Page.
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It is suggested to record a video while unboxing the product parcel/package. This will help us in keeping the refund process smooth & fast.
Procedure to Place a Request for a Refund -
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Visit Ubuy Contact Us Page.
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Drop your query in the “How can we help you” section.
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Please choose "An Order I Placed" from the drop-down menu.
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Following that, when asked to respond to "Tell us more about your issue." Please choose the “Return and Refund” option in the drop-down menu that appears.
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Fill out the "Email Us" or “Chat with Us” form as per your choice. Do not forget to include the reason for your refund request in the attached comment section provided.
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We will get back to you as soon as possible.
Our support team will be happy to address any other concerns you may have. contact us